The customer confirms that he/she has read the general terms and conditions and accepts them in full and without reservation.

Article 1 – Application of the terms and conditions and purpose of the site

The seller reserves the right to modify the general terms and conditions at any time by publishing a new version on the site. The general terms and conditions applicable to the customer apply on the day the order is placed on the site.

Legal information concerning the site host and publisher, the collection and processing of personal data, and the conditions of use of the site are contained in the general conditions of use, the legal notice and the data charter on this page of the site?

The site is freely accessible to all customers. The purchase of a product or service implies that the customer accepts these terms and conditions in their entirety, thereby acknowledging that he or she is fully informed of them. This acceptance could, for example, consist of the customer ticking the box corresponding to the sentence accepting the present terms and conditions, for example with the words “I confirm that I have read and accepted all the general conditions of the site”. Activating this checkbox has the same value as a customer’s handwritten signature.

Acceptance of these terms and conditions presupposes that customers have the necessary legal capacity. If the customer is a minor or lacks legal capacity, he/she declares that he/she has the authorization of a tutor, curator or legal representative.

The customer acknowledges the probative value of the vendor’s automatic recording systems and, in the absence of proof to the contrary, waives the right to contest them in the event of litigation.

The publisher provides the customer with a privacy policy on its website, which lists all information relating to the use of the customer’s personal data collected by the publisher and the customer’s rights in respect of such personal data. The privacy policy forms part of the terms and conditions. Acceptance of these terms and conditions therefore implies acceptance of the privacy policy.

Article 2 – Creation of a customer account

The creation of a “customer account” is a prerequisite for any order placed by the customer on this site. To this end, the customer is asked to provide a certain amount of personal information such as first and last name, e-mail address, postal address and telephone number, although this list is not exhaustive. The customer therefore undertakes to provide accurate information. The customer is responsible for updating this information. He/she must inform the seller immediately of any changes. The customer is solely responsible for the accuracy, correctness and relevance of the data provided.
Customers registered on the site can access it by logging in with their login details (e-mail address defined when registering and password) or by using systems such as third-party login buttons for social networks. . The customer is entirely responsible for protecting the password he/she has chosen. Customers are encouraged to use complex passwords. If the password is forgotten, the customer can create a new one. This password guarantees the confidentiality of the information contained in the “My account” section, and the customer is therefore prohibited from transmitting it or passing it on to third parties. Otherwise, the seller cannot be held responsible for unauthorized access to a customer’s account.

The customer can consult all orders placed on the site via the customer account. In the event of the disappearance of the data contained in the customer account area following a technical breakdown or a case of force majeure, the seller cannot be held responsible, as this information has no evidential value, but is for information purposes only. Customer account pages may be freely printed out by the customer who holds the account in question, but do not constitute proof; they serve only to provide information intended to ensure the efficient management of the customer’s orders or contributions.

Any customer may close his/her account on the site. To do so, they must send the seller an e-mail indicating that they wish to delete their account. In this case, it will not be possible to restore the customer’s data.

The seller reserves the exclusive right to delete the account of a customer who has violated the present terms and conditions (in particular, and without this example being exhaustive, if the customer has knowingly provided false information when registering and creating his personal space) or an account that has been inactive for at least one year. Such deletion is unlikely to cause any prejudice to the customer, who may not claim any compensation as a result. This exclusion does not preclude the seller from taking legal action against the customer if justified by the facts.

Article 3 – How to place an order and description of the purchasing process

The products and services offered are those listed in the catalog published on the site. These products and services are offered while stocks last. Each product is accompanied by a description provided by the seller based on descriptions supplied by the supplier.

The photos of the products in the catalog reflect a faithful image of the products and services offered, but do not constitute a contractual obligation as they cannot guarantee a perfect resemblance with the physical products.

Hereinafter, we define a “basket” as the immaterial object that groups together all the products or services selected for purchase by the site customer by clicking on these elements. In order to place an order, the customer selects the products he/she wishes to order by adding them to his/her “basket”, the contents of which may be modified at any time.

As soon as the customer considers that he has selected all the products he wishes to buy and placed them in his basket, he can validate his order and access his basket by clicking on the button provided for this purpose. The customer is then redirected to a summary page showing the number and properties of the products ordered, as well as their unit price.

If the customer wishes to validate his order, he must tick the box to confirm these terms and conditions and click on the Validation button. The customer is then redirected to a page where he/she must fill in the order form fields. In the latter case, the customer will be asked to enter a number of personal details required for the order process to run smoothly.

All orders placed on the website must be correctly completed and contain the required information. The customer may make changes, corrections, additions or cancellations to the order until it has been validated.

Once the customer has completed the form, he/she will be asked to make payment using the payment methods indicated in the section of these General Terms of Payment. After a few moments, the customer will receive an order confirmation email reminding them of the contents of the order and its price.

The products sold remain the property of the seller until full payment has been made in accordance with the present retention of title clause.

Article 4 – Prices and terms of payment

Unless otherwise indicated, the prices indicated in the catalog are in euros, inclusive of all taxes (all taxes included), taking into account the VAT applicable on the day of the order and excluding all processing and shipping costs.

Woods Fuel reserves the right to modify prices at any time and, if necessary, to pass on changes in the applicable VAT rate to the price of products or services offered on the site. However, the price indicated in the catalog on the day of the order is the only price applicable to the customer.

The customer may place an order on this site and pay by bank transfer.

This site has no access to the customer’s payment details. Payment is made directly to the bank or payment service provider receiving the customer’s payment. In the event of payment by cheque or bank transfer, the delivery times indicated in the “Deliveries” article of these general terms and conditions only begin to run from the date of actual receipt of payment by the seller, which may be specified by the seller by any means. Product availability is indicated on the website in the description of each product.

Woods Fuel archives orders and invoices on a reliable and durable medium that is a faithful copy. Computerized registers are considered by the parties as proof of communications, orders, payments and transactions between the parties.

Article 5 – Delivery

Unless otherwise indicated on the site during the ordering process or in the description of the products ordered, the seller undertakes in any event to deliver the products within a maximum of thirty (30) days after the conclusion of the contract with a consumer customer.

The customer may refuse a parcel at the time of delivery if he/she discovers any anomaly relating to the delivery (damage, missing product compared to the delivery note, damaged parcel, defective products, etc.); any anomaly must then be indicated by the customer on the delivery note in the form of handwritten reservations accompanied by the customer’s signature. To exercise his right of refusal, the customer must open damaged or defective packages in the presence of the carrier and have the carrier take back the damaged goods. Failure to comply with these provisions will not allow the customer to exercise his right of refusal, and the seller is not obliged to comply with the customer’s request to exercise the right of refusal.

If the customer’s parcel is returned to the seller by post or another postal service, the seller will contact the customer upon receipt of the returned parcel to ask him/her to proceed with the order. If the customer has accidentally refused the parcel, he/she can request the return by prepaying the shipping costs for the new shipment. Shipping costs must also be paid for orders for which shipping costs were offered when the order was placed.

In the event of incorrect delivery or exchange (if the right of withdrawal applies, i.e. if the customer is a consumer and the contract concluded with the purchase of the product or service allows withdrawal in accordance with article L.221-18 et seq. Any product to be exchanged or refunded must be returned to the seller in its entirety and in perfect condition. The seller cannot be held responsible for any defect due to clumsiness or poor handling on the part of the customer.

Any delay in delivery in relation to the date or time indicated to the Consumer Customer when the order was placed or, if no date or time was specified when the order was placed, more than thirty (30) days from the conclusion of the contract at the written request of the Consumer Customer by registered letter with acknowledgement of receipt will result in the dissolution of the sale if the Seller has not made delivery after the order was placed. The consumer customer will then be reimbursed the total amount paid no later than fourteen (14) days after the date of termination of the contract. This clause does not apply if the delay in delivery is due to force majeure.

Article 6 – Right of withdrawal and withdrawal form

In accordance with Article L.221-18 of the French Consumer Code and if the right of withdrawal is applicable, the consumer customer has a period of fourteen (14) working days from the date of receipt of the product from his order or the conclusion of the contract for the provision of services. He/she is required to make a claim for any products that do not suit him/her within fourteen days of receipt of the claim at Woods Fuel without penalty, exchange or refund.

The product must be returned in perfect condition. If necessary, it must be accompanied by all accessories. The consumer customer can find a standard retraction form for an order on the site below, which is sent to Woods Fuel . It is understood that the customer will bear the cost of returning the product in the event of cancellation, as well as the cost of returning the product if, due to its nature, it cannot normally be returned by post.

If the above obligations are not fulfilled, the customer loses his right of withdrawal and the product will be returned to him at his expense.

The customer is advised to return the item using a tracking solution. Otherwise, it will not be possible to open an inquiry with the postal services if the returned parcel does not reach the seller in order to ask him to trace it.

Refunds will be made using the same method of payment as that chosen by the customer for the initial transaction, unless the customer expressly agrees that the seller may use a different method of payment, and if the refund does not incur any costs for the customer.

The seller also reserves the right to postpone the refund until receipt of the product or unless the customer has demonstrated that he has dispatched the product, unless such demonstration has taken place beforehand .

In the event of a reduction in the value of the products due to handling other than that necessary to determine the type, characteristics and proper functioning of the products, the customer may be held liable.

Article 8 – Product warranty

The legal guarantee of conformity applies whatever the commercial guarantee granted.

The consumer may choose to invoke the warranty against hidden defects in the item sold, as defined in article 1641 of the French Civil Code, unless the seller has determined that he is not bound by any warranty. If this warranty is invoked, the purchaser may either cancel the sale, or reduce the sale price in accordance with article 1644 of the French Civil Code. The buyer has two years from the date of discovery of the defect to exercise this right.

The postponement, suspension or interruption of the statute of limitations may not entail the withdrawal period in accordance with article 2232 of the French Civil Code, which extends beyond twenty years from the date on which the right arose.

All items purchased on this site are subject to the following legal guarantees provided by the French Civil Code.

Legal warranty of conformity

In accordance with articles L.217-4 et seq. of the French Consumer Code, the seller is obliged to deliver goods in conformity with the contract entered into with the consumer customer, and to answer for any defects in delivery of the product. The guarantee of conformity can be exercised in the event of a defect on the day of taking possession of the product.

However, if the defect appeared within 24 months of this date (or within 6 months if the order was placed before March 18, 2016, or if the product was sold second-hand), this condition is deemed to have been met. According to Article L.217-7 of the French Consumer Code, “the seller may rebut this presumption if it is incompatible with the nature of the or the alleged lack of conformity”.

However, after this 24-month period (or 6 months if the order was placed before March 18, 2016 or if the product was sold second-hand), the customer must provide proof that the defect existed at the time of taking possession of the product.

In accordance with article L.217-9 of the French Consumer Code: “In the event of a lack of conformity, the buyer may choose between repair and replacement of the good. However, the seller may not proceed according to the buyer’s choice if this choice, taking into account the value of the goods or the importance of the defect, clearly entails disproportionate costs compared to the other method. He is then obliged to continue, unless this is impossible, according to the method not chosen by the buyer. ”

Legal warranty against hidden defects

In accordance with articles 1641 to 1649 of the French Civil Code, the customer is entitled to exercise the warranty against hidden defects if the defects presented at the time of purchase have not appeared (and therefore do not result from normal wear and tear of the product, for example) and are sufficiently serious (the defect must either render the product unfit for its intended use, or reduce this use to such an extent that the buyer would not have manufactured the product or purchased it at such a price had he known of the defect).

Claims, exchanges or refunds for non-conforming products must be sent by post or e-mail to the addresses indicated in the site’s legal notices.

In the event of non-conformity of a delivered product, it may be returned to the seller for exchange. If it is not possible to exchange the product (expired product, out of stock, etc.), the customer will be reimbursed by cheque or bank transfer for the amount of the order. The seller will then bear the costs of the exchange or refund procedure (notably the cost of returning the product).

Article 9 – Customer service

The customer service of this site can be reached by email at the following address: contact@woods-fuel.com or by mail at the address indicated in the legal notice.
Woods Fuel also offers its customers a hotline to answer their questions. Support: contact@woods-fuel.com .

Article 10 – Liability

The seller Woods Fuel shall not be held liable for non-performance of the contract entered into due to the occurrence of an event of force majeure. With respect to products purchased, the Seller shall not be liable for any consequential damages resulting from loss of business, profits, damages or expenses.

The selection and purchase of any product or service is the sole responsibility of the customer. The total or partial impossibility of using the products, notably due to the incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the seller’s responsibility, except in the case of a proven hidden defect. Non-compliance, defects or exercise of the right of withdrawal, where applicable, i.e. if the customer is not a consumer and the contract concluded with the purchase of the product or service requires withdrawal in accordance with article L 221-18 et seq. of the French Consumer Code.

The customer expressly agrees to use the website at his or her own risk and under his or her sole responsibility. The website provides information to the customer for informational purposes only, with defects, errors, omissions, inaccuracies and other ambivalences that may exist. In no event shall Woods Fuel be liable for:

Any direct or indirect damage, in particular with regard to loss of profit, loss of customers, loss of data which, among other things, may result from the use of the site or, on the contrary, from the impossibility of using it ;;
malfunction, unavailability of access, misuse, incorrect configuration of the customer’s computer or the use of a browser under-utilized by the customer;
the content of advertisements and other external links or sources that customers may access from the website.

The photos and images of the products presented on the website are not of a contractual nature. The seller cannot therefore be held responsible if the characteristics of the products differ from the images on the site, or if they are incorrect or incomplete.

Article 11 – Intellectual Property Rights

All elements of this website belong to the seller or a third-party agent, or are used by the seller with the authorization of its owners.

Any duplication, representation, adaptation of logos, texts, images or video content without this list being complete is strictly prohibited and constitutes an infringement.

Any customer guilty of falsification will likely have their account deleted without prior notice or compensation, and without this deletion, without reservation of subsequent legal action against them, at the initiative of the seller or its agent, which could cause damage.

The brands and logos contained on the site may be registered by Woods Fuel or possibly by one of its partners. Any person carrying out their representations, reproductions, imbrications, broadcasts and repetitions will be subject to the sanctions provided for in Article L.713-2 and the provisions of the Intellectual Property Act.

Article 12 – Severability

If any provision of the T&Cs is found to be unlawful, void or for any reason unenforceable, that provision is deemed severable from the T&Cs and shall not affect the validity and enforceability of any remaining provisions.

These T&Cs supersede all prior or contemporaneous written or oral agreements. The terms and conditions are not transferable, assignable or sublicensable by the customer himself.

A printed version of the general terms and conditions and all communications given in electronic form may be requested in the context of judicial or administrative proceedings relating to the general terms and conditions. The parties agree that all correspondence relating to these terms and conditions must be drawn up in German.